Our Policies
Studio policies to keep your experience seamless
Cancellation policy
- Your appointment is very important to ReShaped and it is reserved especially for you. We remind you about your appointment 24 hours in advance because we know that you have a busy life and can easily forget about your appointment. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours advance notice for cancellations or rescheduling.
- For appointments canceled or rescheduled within 24 hours we charge 50% of the service total (or we deduct half of the treatment, if you purchased a package).
- No show and same-day cancellations will be charged 100% of the total reserved services (or the equivalent of one treatment, if you purchased a package).
- We charge this fee whether it’s a spontaneous weekend away, an emergency phone call that rearranges your day or the flu bug. We appreciate your understanding. Unfortunately, there are no exceptions to this policy.
- We require that all appointments be guaranteed against late cancellation, rescheduling, or no-shows with a major credit card.
- Rescheduling of appointments is subject to availability.
Refund policy
- Treatments and packages are non-refundable, non-transferable and non-exchangeable. ReShaped reserves the right to offer and recommend alternative treatments if the ones requested are not available. Under no circumstances will refunds be issued for services rendered. We would offer to fix any issues instead.